Customer Service

Your platform is built to order and they don’t float across the big pond from some other country. As parts and materials arrive, we are constantly building for inventory. Being a seasonal product for most hunters, those who place orders soon will be rewarded. Those who wait might be disappointed.

You will be notified by email when your platform is ready for delivery.

Shipping & Returns


We ship to any location in the United States and its territories. We do not ship internationally (including Canada and APO/FPO addresses) at this time.


Items may be returned unused in original packaging within 30 days of purchase. Just keep your packing slip from your order. If you need to return the item for any reason, simply email our customer service team at and we will email you a return slip.

Please enclose the following information with your return merchandise to allow us to process your return quickly and accurately:

  • Your full name and address
  • Your order number
  • Reason for return
  • Desired action (replace item, exchange or refund)

Ship your return merchandise, pre-paid and insured for your protection, to:

Heaven’s Trail Returns Department
162 Jack Cooper Drive

Valley Head, AL 35989

(800) 383-2332